Introduction

I started this blog because I am hoping I can just send the ComCast CSRs to this site so they can familiarize themselves with my problem and possibly prevent another tech visit (at two visits so far - third coming today after one here yesterday) and the need to constantly type the past history into a chat window. I even have the answers sitting in a temp text file so that I can just copy and paste into the chat window.

IF the chat window will stay alive long enough - on Tues I finally got a rep that was a go getter and was setting me up with tier 3 (i am not sure - lost that chat log) support. The connection failed. I immediately got back on to chat but the person I reached did not know the tech. I figure I was talking to one country the first time and a different country the second chat. I have no problem with that - it's good they spread it around.

The problem as I see it is the ticket number originally assigned is not attached to my account BUT when I chat I have seen the number come up at the top of the chat window. Fine, can't CSR can't read. But when after 2 tech visits, at least 3 phone calls and 10 or 12 (maybe less - maybe more) chats and four or five Emails, one CSR yesterday told me there were no notes in my account.

No indication at all that I was having problems. Sorry Comcast - I got PO'd. So the birth of this blog. I am not going to repeat myself again.

And what really sucks - this all started because I called to get a copy of my bill - I have not received a bill from comcast - had Insight bill in January but nothing at all from Comcast or Insight in February OR March. Could no longer pay-on-line because I did not know Comcast Account Number and Insight said I was no longer a customer.

When the rep I talked too ask if I had anything else I told her about my Internet connection - I was willing to wait until Comcast had settled everything after a month or so - I do understand taking over new network - but she told me she could see I was losing packets - she scheduled the tech to come out and fix it and she sent me a bill.

Have not seen a bill yet and after the first tech visit my Broadband experience has not been good. Probably should have let them disconnect me.