Anybody in Springfield, IL. having connection problems with comcast - I suggest looking at Xanadoo - I got the 256/128kbps service as a backup as Comcast and I were having a disagreement.
I've been a cable Internet customer since 2003 - 10 meg (well we all know what a laugh that is) since last summer.
Since Feb 21, 2008 I am not sure what I have but it says Comcast High Speed Internet - 3 service calls, 20-25 emails, Email exchanged with supposed Comcast executive, 20 - 30 chats and I have no idea how many calls (more then 20) or how many minutes wasted on hold.
Xanadoo at 256/128 is sometimes faster then Comcast 10.0 especially on text sites and so far it has not FAILED to load a web site. Heavy graphics slows it down but at least I am getting what I paid for.
See »adventinlife.blogspot.com/ for my story.
On Tues, March 25 I was told the Illinois Leadership Team would be contacting me to quickly resolve my problem. This info came from a Comcast corporate executive (supposedly).
On March 14, 2008, two weeks ago a comcast tech spent about an hour with me and took a printout to show his boss hopefully getting my problem escalated to the next level.
Have not heard a word from either and my RCA cable modem is working perfectly as a paperweight. I switch to it every so often to check and make sure but so far I've been wasting my time.
Either A) Comcast does not know HOW to fix the problem or B) They are too BIG to care.
If you do lots of downloading, Xanadoo is NOT for you. Not sure about gamers - they can tell you.
But if you simply surf the web and update a few websites/blogsites and answer a few emails everyday check into it. I hear they will soon cap your downloads monthly but everyone will be doing that so who cares.
Xanadoo does offer higher speeds - I just have not found a need personally to need them.
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