Update 2008-04-14

I've spent the last 3 or4 days testing the Comcast High Speed Internet after I was re-connected last Tuesday April 8. The techs made two visits that day. The first came out because customer service said my modem was showing the wrong configuration. He got here and figured out it would be real hard to show anything because it was unplugged. He hooked it back up and it was working great. Checked all my Comcast/InsightBB mail. Everything looked great.

Then the account was disconnected by corporate - I am not sure why - they were suppose to be fixing it. Two other techs came out late evening and spent an hour trying to get me back online. They replaced the modem and after several calls they finally got me back online.

The next day I discovered I could not get to two of the email accounts I had transferred to Comcast from Insight - I have 3 others I have not transferred because I can not keep those account names - already in use by other Comcast customers - and I am still able to access them through InsightBB.

I no longer call Comcast customer service- I have a Chicago number that gets to me to my own Comcast representative at the local office. He has been absolutely great and is completely aware of all my past problems.

I called about my email accounts and he gave me to a tech that upgraded me to the next level. She told me since I had disconnected my account I lost all my email addresses and wanted a new address.

Now you can imagine my surprise - first I had not disconnected my account - they had - second, I have had one of those account names since Insightbb was first introduced - I was one of the original users I guess because four of my accounts were initials like ABC(at)insightbb.com or XYZ(at)insightbb.com. I picked them at my grandchildren were born. And third, the primary account still worked fine - it just did not show any of my secondary accounts.

Anyway I told her that was unacceptable and I would contact my corporate service person. Amazingly after not being able to find them for 10 minutes she found them but the system would not let her turn them back on or whatever she called it. She created a ticket number and said she would send it to some one that could help. Fine.

About five minutes later, one of the accounts starting working again (I use Thunderbird and POP with Comcast/Insight and Imap with Google). But the other still had not come back.

I only had a few minutes to screw with it this morning so I called Customer Service and they said the ticket number was invalid. Here we go again. I didn't really want to bother my local contact but then again, that is what he is here for.

So minor glitch with email and secondary accounts.

I am still having big issues with dropped packets (go to my dslReports - upper left corner of this blog). The latency is under 30ms constantly so the lag is bad since I guess the lost packets are received much faster. But when I have 1000 Sacks in one file download - I figure I still have a problem.

Speeds are all over the place but that could just be the Internet. Tracerts staying within Comcast's local and Chicago networks are still showing packet lost but not as bad. Tracerts outside are well - beyond their control but the only routers losing packets or not responding are inside the Comcast network.

I tried to access a Yahoo account right before I started this posting at 6:33pm - A reload was requested twice and now at 6:55pm the screen still shows loading. But weirdly I am also seeing Transferring data from www.blogger.com.... at the bottom of this screen but all I am doing is typing this post.

Hope I can post this message - guess I better copy it to NotePad before I try. If there are no other comments then it posted normally. If there are further comments after this statement they are not going to be nice.