Update for Friday May 23, 2008

I have called my personal customer service rep several times and left messages. No return calls so that promise lasted about two weeks if that long.

Comcast decided for me what three of my old email addresses were going to be. They just added 1s or 3s or 7s to the end of the previous address.

Why didn’t the person that had the email address the longest get to keep the address and the other Comcast customer have to add numbers to the end?

Really fair Comcast.

I ended up calling Comcast regular customer service because I was missing some HiDef channels.

After almost an hour wait the nice lady told me I needed the Digital Starter Package which was only a dollar or two more then the package I now had. But since I had both Internet and a movie pack (Encore) she could give me a break on the DVR and in the end I would get all the missing HD channels and save a dollar on my bill.

First, how long had I been getting screwed? The DVR had been $10 since they took over but I had been paying 14 or 15 a month.

Oh well, I’ll eat it – I’m sure I have misunderstood something someplace.

So now I have access to a few more HD channels but there is nothing to watch – they all suck. The ones that look interesting I don’t get. I’ll have to check into that.

I know, I’ll call my Personal Customer Service Rep. Let’s see, five calls – left five messages – 0 responses.

Great way to treat a customer since 1980 – I can not remember the company name in 1980 but the service was pretty damn good.