Get To Go Home

They let me go home this morning - I got the good news yesterday early morning so I called Comcastic to re-schedule my service call to replace my DVR. Reports were that it was not working right.

I also complained about my Aug 03 bill for July service - I guess the tech got tired of listening to me explain and we were disconnected. I had already wasted too many of my cell phone minutes trying to fix their screw-up. I called back three times and never got another CSR - at 5 am in the morning. WTF?

So I sent them Email - 3 separate messages about 3 separate issues. Two responses saying they could not discuss my bill through email, either call (they won't answer the phone) or live chat - yeah, right - the last time I did that they sent signals to my modem and DVR and they never worked again.

So this morning I called to verify my appointment and explained my problem again because the CSR yesterday had noted I discussed my bill (no particulars) but the call was disconnected. Why did she not try to call me back?

Anyway, I briefly explained my problem, asked the CSR to compare the last three bills with a supervisor and please call me back with a resolution. The problem could be easily seen.

That was at 4:50 am this morning - another 17 minute cell phone call. It is now about 7:30 - I figure they went home - so here we go again.

But this time I am not screwing around. If all my problems are not fixed by 5 PM, I am gone. Six months of crappy CSR and screwed up billings - no more.