Is Comcast Stupid?

Today, Sunday, I received a call on an emergency cell phone about my account.

They know I do not have a regular phone and I only use the emergency cell for their numerous service calls. Today I spent over $3.00 talking about service that someone in their company disconnected but failed to tell anyone else.

This nice lady said she could not ‘see’ my account, only a balance due. Talk about the left hand not knowing what the right hand is doing – this is classic. I didn’t even ask the balance but if they are calling for a $10 and change past due amount that is not due until Oct 3, 2008, according to their bill – they must be hurting for money.

Today I was told I was not really disconnected, I had a soft disconnect because unlike other services, like phone or electric, I can not be disconnected from cable unless the balance was paid. The nice lady indicated I would still be charged my monthly total, $105+ until my account was paid in full – even if I disputed the charges.

Monthly charges of $105+ which is about $30 too high according to the balance a customer service rep told me on September 11 but is not even accurate because they disconnected me. If I am disconnected by a company, how can they continue to charge me for services?

How can this be? Pay for something I am not getting? I did not sign a contract agreeing to anything. And besides they disconnected me – I did not disconnect them.

I no longer have any service because they disconnected me but they are going to charge me essentially 100% interest or finance charge for non-payment?

Anyone else ever have a similar situation?

I know this should go into a rants and rave place but I could not ‘see’ it.