Sept 11 Update – Sep 3 bill

A few days ago my third DVR delivered since Mar or Apr quit working. I had to spend almost an hour on the phone with tech support who insisted we check all the wiring.

I moved the unit because I thought four DVRs in 4 months meant something was wrong – like possibly it was overheating.

After an hour of the bull crap that it had to be something I did wrong and trying to sell me the $1.99 monthly wiring maintenance program, I asked him to turn off all packages except basic Internet.

He told me I would have to pay $60 a month for just Internet service and the only way to get a discount was to also take Digital Starter or whatever it was called.

I used to have a movie package – Encore - In one month I never watched one movie – the selection was so bad, why have something I am not going to watch?

Plus I was getting a bunch of channels in the digital level (above 100) that I NEVER watch – my son could not figure it out.

Plus I was tried of the DVRs failing – I could barely see them anyway so screw it – all I wanted was Internet Service. He re-arranged my bill and told me he had given me a discount and my Internet would only cost $30 a month. What ?? I was only paying $20 now. And I would have the digital started package – what? That's what I have now.

I was confused and did not feel good so I figured I would sort it out later.

The tech finally decided the unit needed to be replaced and we scheduled an appointment for the next day.

A little later that morning I finally got a bill from Comcast – I didn’t get one in August but I paid my normal amount.

Something was really wrong – it looked like my cable charges had doubled.

I spent an hour trying to get a copy of my August bill from the Comcast site – but it was useless - timeouts or my account info was incorrect.

I did not get email last month nor this month that my statement was ready online so I was thinking that my online account had gotten screwed when my email addresses were changed from insight to Comcast.

Finally I hooked up my Xanadoo modem and accessed Comcast. I had a copy of my statement in less then three minutes.

I tried Comcast modem and again could not get logged in to raise hell about the bill they had screwed up.

When I examined the bill for Aug 3, it appears that Comcast had billed me for three different packages during the month of July but only reversed one package.

I can not see well but a neighbor who cannot hear well tells me I was also charged $10 for bundled packages (I use to get a $10 credit) and he also thinks I was billed for Internet Service three times but one of them might be a credit.

I wish I could see it so I can get the problem fixed. Why should my book keeper have to fight with the damn company again.

All I know is I am not feeling well, very nauseated and sweating like hell – I think my body is trying to tell me something.

I’ve had a heart attack before – this feels much different. Hell of a time to get sick – I got too much to do. Oh well.