I can’t get away from Comcast

I am past due for an update but actually this post was caused by another service problem.

I was not able to watch the debate last night. A friend, who normally works overnight was off and invited me over to watch the early morning replay.

I did not get there until 1245 am. We were looking around the channels when her cable went off. We waited a few minutes and she tried to call but gave up after being on hold for five minutes.

She goes to work at 9 pm and usually eats ‘lunch’ at 1 or 2 am so we decided to eat.

While we were cooking, she tried to call comcastic but after another five minute hold she hung up. Since there was such a long holds she assumed others were reporting the problem.

At 3 am she sort of got cable back – good audio – terrible video.

At 4 am she tried to call again – after a seven minute hold, the CSR told her this was the first report of trouble. WTF?

At 6 am she called again – same thing – first report of trouble. Sounds comcastic.

I came home about 630 – she called at 735 saying it had just been fixed.

Wow, it only took them 6+ hours to fix it.

While I was gone I recorded ABC news in High Def from rabbit ears and a digital tuner using TiVo – a friend just told me it was crystal clear.

I can ‘see’ that Comcast is still providing the same excellent service (said with extreme dripping laughable sarcasm).