Why can I not get online at Comcast.com?
All I want to do is get a copy of my Aug bill since either Comcast or the mail service is failing to deliver it.
I doubt it is the mail service since I get all my other mail without problems.
When I call Comcast, it tells me I owe a ridiculous amount of money – I am hoping they have just missed posting a payment but the addition does not work out.
So I am guessing they have screwed up my bill somehow – I’ve heard the horror stories.
But I do not understand why they do not want their customers to access the Billing portion of their website – unless they are so inept at running a site this is normal.
I’m wondering if maybe my son or someone has hooked the Comcast modem back up to my computer instead of Xanadoo.
It is very hard for me to check it – my eyes are still fairly screwed up. I think we go grocery shopping this weekend so my daughter can check for me.
Is there anyone else having this much trouble? Or has everyone already left?
Oh one great piece of news – we finally have the Big Ten Network. Not sure if I have the right package to get it but at least I do not have to go to a direct TV site to watch the games. HooRah!
Friday, August 22, 2008
Sunday, August 17, 2008
Where’s My Websites?
Back in February, early March when my Internet started acting up, shortly after Comcast took over, I was chatting with a customer service rep who told me that some of my emails might have to change because Comcast users already had the accounts.
I thought it sucked at the time – I thought the people who had the account the longest should get to keep them but no, Insight customers got screwed.
I also asked about my websites – she told me they would move with the email addresses and changed appropriately. She even game me the new address www.comcast.net/~myusername
I was not very happy about the email switches so I got all new accounts with Gmail and ignored my Insight Accounts.
Three of the websites were for my grandchildren. They were all started on the day they were born and included bi-yearly or yearly updates in their birthdays.
Their parents all got a kick out of getting email from their kids email accounts for Xmas and B-Days etc.
Two or three days ago a relative tried to bring up my granddaughters website to show new office mates. She told me it was 404.
I tried and sure enough none of the sites worked. I figured I just needed to know the new Comcast address so I went looking. If I was the owner, go visit site builder. WTF?
Since I had not checked any of my Comcast mail accounts since March or April I loaded them into Comcast, the ones that had stayed the same anyway.
To my surprise, as of May 30, my Insight Websites were gone. Tough luck, sorry.
Luckily I have copies but it still pisses me off. I guess it’s time to just buy their own domains or a family domain.
Thanks Comcast, is there anything else you can do to screw up my simple life?
I thought it sucked at the time – I thought the people who had the account the longest should get to keep them but no, Insight customers got screwed.
I also asked about my websites – she told me they would move with the email addresses and changed appropriately. She even game me the new address www.comcast.net/~myusername
I was not very happy about the email switches so I got all new accounts with Gmail and ignored my Insight Accounts.
Three of the websites were for my grandchildren. They were all started on the day they were born and included bi-yearly or yearly updates in their birthdays.
Their parents all got a kick out of getting email from their kids email accounts for Xmas and B-Days etc.
Two or three days ago a relative tried to bring up my granddaughters website to show new office mates. She told me it was 404.
I tried and sure enough none of the sites worked. I figured I just needed to know the new Comcast address so I went looking. If I was the owner, go visit site builder. WTF?
Since I had not checked any of my Comcast mail accounts since March or April I loaded them into Comcast, the ones that had stayed the same anyway.
To my surprise, as of May 30, my Insight Websites were gone. Tough luck, sorry.
Luckily I have copies but it still pisses me off. I guess it’s time to just buy their own domains or a family domain.
Thanks Comcast, is there anything else you can do to screw up my simple life?
Friday, August 15, 2008
Update For Fri Aug 15, 2008
The last month had been eventful for me – not so much with Comcast.
My shingles has returned and I am blind for the most part in my left eye and it was my good one. The cataracts in the right eye just lets me see dark and light – some days I can see a little color. For the most part it hurts like hell – glare is so bad.
I am blind – someone has to go grocery shopping for me and watching TV is a hit and miss affair.
My son has setup my Favorites so I know I can hit Guide once, Favorite Button once then enter and I am at the lowest favorite channel.
Hitting Guide, Favorite again and up a certain number of times will get me certain places.
I can also just hit the favorite button to walk up one station at a time. I am getting pretty good at it.
Once in a while I get lost, I was evidently watching the Mil channel – didn’t even know I got that one. My son is not sure I should be getting it.
So TV could be could or bad. I have several series recordings set and can usually identify them by opening music. I have no idea if everything is being recorded.
Biggest problem is when the Internet is not working. I use the magnifier and narrator tools and many shortcut keys to maneuver around the Web. I have done it for so long and have used AutoKey for a long time so as long as I can understand what the narrator is saying I’m fine.
But it seemed the Internet was slow or not working. I had my daughter change the connection to my Xanadoo modem.
Much better – I think it has only been down once in two weeks. And I have not noticed that much difference in speed between 256K wireless service and Comcast 10 Meg.
That is sad. Today I can see enough to write this but it is tedious to listen to the narrator read it back. I hope I am editing it OK.
My shingles has returned and I am blind for the most part in my left eye and it was my good one. The cataracts in the right eye just lets me see dark and light – some days I can see a little color. For the most part it hurts like hell – glare is so bad.
I am blind – someone has to go grocery shopping for me and watching TV is a hit and miss affair.
My son has setup my Favorites so I know I can hit Guide once, Favorite Button once then enter and I am at the lowest favorite channel.
Hitting Guide, Favorite again and up a certain number of times will get me certain places.
I can also just hit the favorite button to walk up one station at a time. I am getting pretty good at it.
Once in a while I get lost, I was evidently watching the Mil channel – didn’t even know I got that one. My son is not sure I should be getting it.
So TV could be could or bad. I have several series recordings set and can usually identify them by opening music. I have no idea if everything is being recorded.
Biggest problem is when the Internet is not working. I use the magnifier and narrator tools and many shortcut keys to maneuver around the Web. I have done it for so long and have used AutoKey for a long time so as long as I can understand what the narrator is saying I’m fine.
But it seemed the Internet was slow or not working. I had my daughter change the connection to my Xanadoo modem.
Much better – I think it has only been down once in two weeks. And I have not noticed that much difference in speed between 256K wireless service and Comcast 10 Meg.
That is sad. Today I can see enough to write this but it is tedious to listen to the narrator read it back. I hope I am editing it OK.
Subscribe to:
Posts (Atom)