Update for Friday May 2, 2008

It has been a week and after three calls to my personal customer service rep, no returned calls.

So it looks like I am on my own again. I can’t use my Internet connection about half the time I would like. When it works it seems to be just fine. When it fails, it just sucks.

Xanadoo almost always works. Occasionally the modem seems to lose signal and it has to search for home. Usually it had found home and is working fine before the Xanadoo technicians can answer the phone.

For twenty bucks a month, I can not complain.

I have noticed many HighDef channels appearing on the Guide. I can tune a few but many say Not Authorized. I’ll let my son add them to my Favorites.

Has anyone else experienced extreme pauses between pressing a button on the remote and getting the DCH6416 to respond?

Or giving it several commands and the darn thing locking up requiring resetting the box by unplugging the power cable from the back?

Or not recording what you asked? Last night I randomly picked a show and set an alarm for it’s start. I watched the unit start recording the show but 10 seconds later it stopped. The show was not in Recorded Programs nor in the Scheduled Recordings.

I hit the record button and the show recorded fine.

I called my Personal Customer Service Rep. After waiting an hour with no response I called the 800 line – after an hour of waiting I gave up.

I do not have hours to waste on this useless service. Either it works or not.