More fuel for the fire

This morning I had mail directing me to a special place at comcast.net to transfer my mail accounts. Out of 6 accounts only 2 will have the same name. I must have been one of the first insightbb customers to sign up as I used the initials of my grandkids to get accounts for them. I also setup web pages for them on the day they were born. And on their parents birthdays I sent greetings to them from their kids accounts - always a big hit.

Well, 4 of my accounts will have new names and so far I can not find out what will happen to the webpages I have out there. I'll probably lose them.

And good old customer service - when I first started transferring the mail accounts I could not find a FAQ or setup instructions for any mail program, such as Outlook Express or Thunderbird etc. So I called Customer Service and asked if Comcast mail service was POP3 or Web based or both. She told me she knew for sure they were only web based.

I was not going to bother changing any of the email accounts. As I was trying to back out and get logged off I saw something about setting up Outlook Express and knew customer service was worthless again. I do not know why I bother to call.

So I'm losing my grandkids email addresses (and evidently their webpages) and just now when trying to send a test message it failed - not sure why - probably need to change something in Thunderbird. Guessing Comcast.net does not use normal ports so here we go again.

I remember being told via letter or commercial that this would be an easy conversion. Please, please, when does the easy part come in??

Oh yeah, you'd figure a big company like Comcast would at least make sure you were accessing your account and mail setup using their network, you know, have to be on Comcast network (which means you must have an account someplace to gain access) to change any account or mail information.

Well guess what, I used my Xanadoo modem to access their mail change program and to access my account etc. Don't like that - anyone having access to the servers that have my private information? Nope, not good.