Amazing Results But is it fixed?

I chatted online with Comcast at about 11:45 am and another truck was scheduled to roll at 8 am tomorrow. The quickest response I ever got – but it gets better.

I crafted the Open Email to Comcast and sent it about 1:51 pm. Shortly after 2 pm I answered the door to a Comcast tech. At 2:02 pm I got a response from corporate (I cc the message to corporate) that he would escalate my problem.

I guess he did.

The tech checked my signals and he reconnected my modem and I switched the cat-5 from the Xanadoo modem to the Comcast RCA modem.

My computer immediately reported the change and I verified the DNS servers were correct.

First test I ran was ping plotter to Google. Ping times were under 20 but packet lost was still 25% at router in Chicago.

Packet loss to gmail was only 15% at a different router.

Speed test to speakeasy Chicago was 26946/1623. Awfully fast. Tech said he wished he could get that speed at home. He also warned they would not last.

Currently it is 17666/1256

DSLreports:
Download: 4728 (Kbps) Upload: 701 (Kbps)

Just now at about 3:42 pm I lost all service – TV and Internet – looks like everything was reset.

My IP address is the same – DNS servers have changed and I can not get any site to load. Weird.

Just reloaded Firefox and I’m getting a welcome to Comcast page wanting me to download some software. Not today. I’ve been shutoff.

Why do they screw with it when everything was working half way decent? I’ll give it whatever time it takes to finish this and then I’ll go back to Xanadoo modem and give up again.

Just checked Thunderbird and it can’t open any mail servers to see if I got a customer service response or explanation and I’m getting a Comcast Welcome screen. They’ve shut off my Internet Access.

Guess I’ll just go back to Xanadoo. What a bunch of crap.

To be absolutely certain I unhooked the Comcast modem (from everything and let it act like a paperweight while I made a sandwich – lost another lunch hour thanks to Comcast) and plugged it back in.

Still going to Comcast Welcome Page. Back to Xanadoo I go. I think the last nail in the coffin was just driven.