Not Alone

I’ve been reading the local newspaper of a small town about 30 miles away about all of the problems their town folks have had with the Comcast switch over.

Today, a popular local radio station had a discussion about Comcast and the phones calls and stories rolled in – they spent an hour on the issue. There were good and bad stories but mainly bad.

So on one hand I am glad to not be alone but on the other hand I have confirmed my worst fears – their customer service is non-existent.

Today marks two weeks since someone was suppose to contact me. It has been one week since I sent my last email message requesting the status of my account.

As of this moment I have heard absolutely nothing. No phone calls – no emails (except automated response that they did get my email from last week) – no resolution.

I did get a letter telling me how much my services would cost in the future but it was so confusing I ignored it for now – service is not working properly anyway – why would I add services.

When something does not work I either A) return it B) throw it away C) raise hell. D) (kids might be reading)

Today it is time for option C. And if I get no results – option D which I will not list since there may be children reading this.

One more request and then I will ignore them. Won’t do much good but at least I will not be supporting a lost cause.